Why we test
I came across this great quote that pretty much sums up the case for usability testing, in an article that isn’t actually about usability, per se:
‘All character is action’ goes the old Hollywood cliché — that is, we learn far more about people by how they behave than we do from what they tell us about themselves. – Mark Earls [via Conversation Agent]
The article itself is a pretty interesting analysis of the divergent reactions to Michael Jackson’s death and the role of social media in the response – worth a read.